Coordinated Access

The information and resources here are intended to answer questions and support your community to develop and sustain a strong Coordinated Access System on your journey to ending chronic homelessness.

Keep checking back here as we will be regularly updating materials and adding further resources.

Coordinated Access Systems Information and Overview

A Coordinated Access System (CAS) is a way for communities to design, streamline, and bring consistency to the process by which people experiencing homelessness access housing and services.

A strong CAS uses a By-Name List and a Housing First Approach along with a standardized and coordinated process for access, assessment, prioritization and referral for housing and other services across all the agencies and organizations in a local area.

Included below is further information on Coordinated Access Systems, the Coordinated Access System Scorecard, and examples from many communities across North America.

Coordinated Access System Information and Overview

A variety of resources are included below to provide you with an overview and further information about Coordinated Access Systems:



Coordinated Access System Scorecard

The Coordinated Access System (CAS) Scorecard is a 23 question self-assessment tool to assist you to review and make improvements in your Coordinated Access System to support your community’s efforts to reach and sustain functional zero on chronic homelessness. Scorecard materials are included below:

CAS Scorecard Guide 

Explains what the CAS Scorecard is, makes suggestions for how to use it, and walks you through the questions (including a further description, tips and sample resources).

You can also watch this CAS Scorecard Recorded Webinar (2 hours) or access the PowerPoint PDF (for a quick review and to access embedded links).  Includes an introduction followed by Medicine Hat and Kingston walking through how they were able to answer “yes” to each question.

CAS  Scorecard Worksheet 

Printable version of all Scorecard questions.  Review the CAS Scorecard with your community – document your progress and plan your next steps.  Here are some Scorecard Group Exercise ideas.

On-line CAS Scorecard Form 

Built for Zero Canada communities are asked to complete this Scorecard Form every quarter until they can answer “yes” to all 23 questions. 

Coordinated Access Resources and Examples

Coordinated Access System (sometimes called coordinated entry) materials from a variety of Canadian and US communities are included below:

Canadian Community Coordinated Access System Examples

Calgary Coordinated Access Materials:

Guelph-Wellington’s Coordinated Access System (DOOR) Materials:

Hamilton’s Coordinated Access Materials:

Kawartha-Haliburton Coordinated Access Materials:

Kingston’s Coordinated Access Materials:

Peterborough Materials:

Simcoe County

Waterloo’s Coordinated Access (PATHS) Materials:

Windsor’s Coordinated Access (BNPL) Materials: